Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@bohocloud.com. Please note that returns will need to be requested first before an address is provided.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@bohocloud.com.
Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items:
To ensure the safety and hygiene of all our customers, we do not accept returns or exchanges on the following items:
Bras, underwear, and other intimate apparel (for hygiene reasons)
Hats (unless unused and returned in original packaging)
Shoes that show visible signs of wear or are not returned in their original box
Final sale items
Gift Cards
All other clothing items—including tops, bottoms, cardigans, and dresses—are eligible for return if they meet the following conditions:
Unworn and unwashed
Original tags still attached
Returned within 30 days of delivery
If you have questions about whether your item qualifies, contact us at support@bohocloud.com or fill out the contact form.
Final Sale Items:
Products marked as final sale cannot be returned or exchanged. This includes items in our Clearance, Last Chance, or other discounted collections, as well as specially tagged products. Please review product details before purchasing.
Return Shipping:
Customers are responsible for the cost of return shipping unless the item received was damaged, defective, or incorrect.
We recommend using a tracked shipping method, as BohoCloud is not responsible for returns lost in transit.
If you believe your item qualifies for a free return due to a mistake on our part, please contact us first at support@bohocloud.com.
Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period:
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at support@bohocloud.com.